FAQ

❓ How long does delivery take?
Standard delivery takes 7 to 14 business days across Australia. You'll receive a tracking number by email as soon as your order ships.

❓ Do you deliver everywhere in Australia?
Yes! We ship to all states and territories: NSW, VIC, QLD, WA, SA, TAS, ACT, and NT.

❓ How do I track my order?
Once your order ships, you'll receive an email with your tracking number. Use our Order Tracking page to follow your parcel in real time.

❓ Can I return a product?
Yes, we accept returns within 30 days of delivery, provided the item is unused and in its original packaging. See our Return Policy for full details.

❓ Are my payments secure?
Absolutely. We use Shopify Payments — one of the most secure platforms in the world. We accept Visa, Mastercard, PayPal, and Afterpay.

❓ Can I cancel my order?
Orders can be cancelled within 2 hours of purchase. After that, please contact us at hello@pawslux.com.au and we'll do our best to help.