Return Policy

RETURN POLICY — PAWSLUX

Satisfaction guaranteed or your money back within 30 days.

RETURN CONDITIONS
- Items must be returned within 30 days of receiving your order
- Items must be unused and in their original packaging
- Proof of purchase is required

NON-RETURNABLE ITEMS
- Sale or discounted items
- Personalised or custom products
- Opened hygiene or grooming products

HOW TO RETURN AN ITEM
1. Email us at hello@pawslux.com.au with your order number
2. Our team will send you a return label within 24 hours
3. Drop the parcel at your nearest post office
4. Your refund will be processed within 5–7 business days

REFUNDS
Refunds are issued to your original payment method within 5 to 10 business days of receiving the returned item.

Questions? Contact us: hello@pawslux.com.au